Radiant Media Player

Privacy Policy

Last updated on April 18, 2018.

Radiant Media Player Privacy Policy sections

Part 1: Personal data and privacy

1. Introduction

1.1 We are committed to safeguarding the privacy of our web site visitors; this policy sets out how we will treat your personal data.

1.2 When using our web site, you will be asked to agree to our use of cookies in accordance with the terms of this policy. Information on how to manage and disable cookies for radiantmediaplayer.com can be found here.

2. Collecting personal data

2.1 We may collect, store and use the following kinds of personal data:

2.1.a information about your computer or Internet-capable device and about your visits to this web site including browser type and version, operating system, referral source, length of visit, page views and web site navigation paths;

2.1.b information relating to any purchases you make of our software and service including your name, company name, billing address, phone number and email address;

2.1.c information contained in or relating to any communications that you send to us including the communication content and meta data associated with the communication;

2.1.d any other personal data that you choose to send to us;

2.2 Before you disclose to us the personal data of another person, you must obtain that person's consent to both the disclosure and the processing of that personal data in accordance with the terms of this policy.

3. Using your personal data

3.1 Personal data submitted to us through our web site will be used for the purposes specified in this policy or on the relevant pages of the web site.

3.2 We may use your personal data to:

3.2.a administer our web site and business;

3.2.b personalise our web site for you;

3.2.c enable your use of the services available on our web site;

3.2.d deliver software and services purchased through our web site;

3.2.e send statements, invoices and payment reminders to you, and collect payments from you;

3.2.f send you non-marketing commercial or technical communications that would require your attention;

3.2.g deal with enquiries and complaints made by or about you relating to our web site;

3.2.h keep our web site secure and prevent fraud;

3.2.i verify compliance with the terms and conditions governing the use of our web site;

3.4 We will not, without your express consent, supply your personal data to any third party for the purpose of their or any other third party's direct marketing.

3.5 All our web site financial transactions are handled through our official reseller: FastSpring. We will share information with our reseller only to the extent necessary for the purposes of processing payments you make via our web site, refunding such payments and dealing with complaints and queries relating to such payments and refunds. FastSpring, a company based in the USA, is compliant with both the EU-US Privacy Shield Framework and the GDPR. More information can be found on FastSpring web site here.

4. Disclosing personal data

4.1 We may disclose your personal data to any of our employees insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal data:

4.2.a to the extent that we are required to do so by law;

4.2.b in connection with any ongoing or prospective legal proceedings;

4.2.c to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.2.d to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;

4.3 Except as provided in this policy, we will not provide your personal data to third parties.

5. Retaining personal data

5.1 This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for users having an account with us, are stored on our servers in a secured database for as long as those users have an active subscription with us. If your account with us is deleted, for any reason, all existing personal data will be kept for a period of up to 3 months. After that period, all personal data in relation to your deleted account will be permanently removed from our servers.

5.3 Personal data that we process for users contacting us directly or through one of our contact forms are not stored in a database on our servers, but we keep a copy of each email-based communication on our secured email servers. Those copies are kept for a period of up to 12 months. After that period, and if no new communication has been received from the user to us, all personal data in relation to those communications will be permanently removed from our email servers.

5.4 Personal data that we process for users registering to our newsletter are not stored in a database on our servers, but we keep a copy of each registration on our secured email servers. Those copies are kept until they are transferred to our newsletter contractor MailChimp, but in all cases those copies are automatically deleted after a period of 12 months.

5.5 Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:

5.5.a to the extent that we are required to do so by law;

5.5.b if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

5.5.c to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. International data transfers

6.1 Personal data that we collect are stored and processed in France, a member of the European Union.

6.2. For visitors registering to our newsletter those personal data are likely to be shared with our newsletter contractor MailChimp. MailChimp is reporting to be compliant with the GDPR and more information on MailChimp privacy policy can be found on MailChimp web site here.

6.3. We do not execute international transfer of personal data outside of what is described in this section.

7. Security of your personal data

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.

7.2 We will store all the personal data you provide on our secure (password- and firewall-protected) servers.

7.3 You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

7.4 You are responsible for keeping the password you use for accessing our web site confidential; we will not ask you for your password (except when you sign in to our web site).

8. Server logs

When a visitor accesses our web site we typically do not keep a record of personal data of this visitor on our servers. Specifically, we do not store visitor physical location or IP address. However, for the purpose of identifying errors, server maintenance, preventing fraud or misusage of our services we may keep a record of errors and warnings that may have happened on our servers following a visitor access on our web site. Those errors and warnings records may include IP addresses, but those IP addresses are never tied to identifiable data like a name or email address. We never use those records for statistical usage and they are systematically deleted from our servers after a 5 weeks period.

9. Amendments

9.1 We may update this policy from time to time by publishing a new version on our web site.

9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3 We may notify you of changes to this policy by email.

10. Third party web sites

10.1 Our web site includes hyperlinks to, and details of, third party web sites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Part 2: Your rights to access, correct and delete your personal data held by Radiant Media Player

You may instruct us to provide, correct or delete any personal data we hold about you; this request needs to be made in writing, by post or email, and must include readable and credible copies of your identification.

By post:
Radiant Media Player EURL
555 avenue W. A. Mozart
Les terrasses de Sextius Bat. A
13100 Aix en Provence
France

By email:
Use our contact form or send your request directly to contact [at] radiantmediaplayer.com

Part 3: Cookies

1. About cookies

1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

1.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a web site and identify users returning to a web site.

2. Services using cookies on our web site

The following services use cookies on our web site: Google Analytics and access to our back-end. Our web site does not use other cookies.

3. Analytics cookies

3.1 We use Google Analytics to analyse the use of our web site.

3.2 Our analytics service provider generates statistical and other information about web site use by means of cookies.

3.3 The analytics cookies used by our web site could have the following names: _utma, _utmb, _utmc and _utmz

3.4 The information generated relating to our web site is used to create reports about the use of our web site.

3.5 We have configure Google Analytics to use IP Anonymization and the lowest data retention period currently available (14 months) to limit collection and retention of analytics data.

3.6 Information on Google Analytics privacy policy and GDRP compliance can be found here.

4. Access to our back-end cookies

Those cookies are "session" cookies and will expire at the end of the visitor session when the web browser is closed. Those cookies are required to sign in our back-end.

5. Cookies management

Most modern browsers allow you to refuse to accept and delete cookies. Please refer to the documentation of your web browser for instructions on how to manage cookies and the potential outcomes of your settings. To assist you with this management we have listed some resources that may prove useful:

Part 4: Site administrator

This web site is owned and operated by Radiant Media Player EURL.

Radiant Media Player EURL is a registered business in France under SIRET registration number 825 160 799 00029 and our registered office is at:
Radiant Media Player EURL
555 avenue W. A. Mozart
Les terrasses de Sextius Bat. A
13100 Aix en Provence
France

Our principal place of business is at:
Radiant Media Player EURL
555 avenue W. A. Mozart
Les terrasses de Sextius Bat. A
13100 Aix en Provence
France

You can contact us by writing to the business address given above, or by using our contact form.

Part 5: CNIL registration, GDPR compliance and data protection appointee

1. CNIL registration

CNIL stands for "Commission nationale de l'informatique et des libert├ęs". To comply with French regulation in the matter of protecting your privacy with have registered our activity of collecting and processing your personal data to the CNIL. Our CNIL registration number is 2031402.

2. GDPR compliance

Since Radiant Media Player EURL is based in France, a member of the European Union, we have taken, to the best of our knowledge, all required steps to be compliant with the General Data Protection Regulation.

3. Data protection appointee

For any personal data protection related questions you may contact Arnaud Leyder owner of Radiant Media Player EURL.
by email: arnaud [at] radiantmediaplayer.com
by phone: +33 (0) 4 65 04 05 91
by post: Attn. Arnaud Leyder
Radiant Media Player EURL
555 avenue W. A. Mozart
Les terrasses de Sextius Bat. A
13100 Aix en Provence
France